contact center solutions Gamification Quality management Tools 
Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.
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NobelBiz
MARCH 23, 2022
In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?
Playvox
MAY 2, 2023
The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience. Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level.
Playvox
SEPTEMBER 20, 2023
Across all industries and in our personal lives, AI is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. But how do AI and automation technologies actually help make your contact center more efficient? Automated quality management helps quality analysts be more efficient in their work.
Playvox
OCTOBER 12, 2022
This is universally good news for remote contact centers, their customers, and their employees. According to the Playvox research findings, managers and customer service agents agree that better communication equals better engagement. Gamification in remote workforce training is proven to be effective.
NobelBiz
FEBRUARY 22, 2023
Adequate Software Solutions Agents must have access to all of the tools and software they require to complete their tasks, as they may be tempted to use their own computers to access some of the tools through a web browser. The tools can compensate for the lack of direct touch in this scenario. So, what should be done?
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