contact center solutions Customer Experience Gamification Study 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.
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Serenova
APRIL 13, 2020
A study by Harvard Business School found that 28% of the time, an incident that had a minor impact on a project had a major impact on people’s feelings. Keep the Focus on the Customer Experience. They have a customer on the phone, they’re entering or researching information and they have a chat open asking for feedback.
JustCall
MARCH 9, 2023
Providing delightful customer service is as necessary as the quality of your services or products. As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality.
Balto
JUNE 3, 2022
Just 10 years ago, only about 10% of agents ever worked from home, so the contact center environment isn’t historically built for virtual engagement. more likely to feel extremely empowered to solve customer issues. Studies show that creating a sense of community boosts retention. more likely to stay at their jobs and 3.3x
Serenova
JULY 7, 2020
Six Call Center Training Tips & Best Practices for Better Customer Experience. Now more than ever, as we increasingly experience life remotely, the most important— sometimes only—interactions we have with brands are through call centers. Contact centers must train agents to work smarter and more effectively.
Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Agent burnout and related productivity drains are endemic in contact centers.
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