NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Watch the free on-demand webinar here. However, it can take a toll on the morale of the call center staff.

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NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured?

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SharpenCX

FEBRUARY 18, 2020

Read up on future trends in Contact Center Weekly articles. Watch webinars to gather insights from industry leaders. Go to industry conferences and learn from other managers about what they do to achieve success in their call centers. Your attitude and ease can make all the difference for morale and agent motivation.

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SharpenCX

SEPTEMBER 17, 2019

This team of champions is vital to your morale and success. Watch this on-demand webinar to see the framework HotSchedules used to move to a cloud contact center. Instead, you’ll see uneasiness (and maybe even a few agents jump ship) from your team. Transformation can’t be built atop a crumbling foundation.

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NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

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NobelBiz

SEPTEMBER 19, 2023

In a call center, they’re the stumbling blocks to trust and efficiency. Brad Butler, Contact Center Software Consultant @NobelBiz Common Causes of Dropped Calls in Call Centers In a call center environment, every interaction with a customer is an opportunity either to build a lasting relationship or, unfortunately, to alienate someone.

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Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Choosing the best virtual contact center platform for your needs. as well as a place to house it.

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