NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center contact center solutions Call Center Best practices 52

NobelBiz

MAY 2, 2023

Low Conversion Rates Low conversion rates may result from untrained agents, lack of a compelling value proposition, the inability to establish rapport with prospects, and last but not least, a subpar CRM that is not in sync with your contact center software.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

NobelBiz

MARCH 14, 2023

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. One example is when the software is no longer supported or updated by the vendor.

Contact Center 52

Contact Center Scripts Call Center Government 52

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. In the call center world, they are the yin and yang of meaningful customer interactions.

Contact Center 59

Contact Center Telemarketing Telecommunications Call Center 59

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. In the outbound call center context, there are five types of leads: 1. What are the Types of Leads?

Call Center 96

Call Center call center software Scripts Best practices 96

JustCall

APRIL 24, 2023

Features The next thing you must consider is the list of features that the software provides. For example, if you require exhaustive international calling, the chosen software should have a provision for budgeted international minutes or free minutes. Voicemail Voicemail can be enabled with personalized greetings.

voip 52

voip CRM Enterprise Call Center 52

JustCall

MARCH 29, 2022

Another excellent example of reducing human labor through automation is email marketing. Here are some of the reasons why every outbound contact center should use contact center software that has automation capabilities: 1. Here are some of the examples of how you can use sales automation solutions: 1.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52