Hodusoft

OCTOBER 19, 2023

Cloud-Based Solutions: Implementing cloud-based contact center software offers better flexibility, scalability, and cost-efficiency. This technology allows contact centers to easily adjust their resources as per the call volumes, reducing the risk of overstaffing or underutilization. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Playvox

JULY 14, 2023

phone or digital), and are they taking breaks at the most optimal times to maintain service levels. Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Schedule sessions during times when productivity and service levels are not impacted.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Playvox

JUNE 28, 2022

In a Zendesk CX survey , 93% of consumers said they would spend more with companies that offered them their preferred way to reach customer service. To learn more about Workforce Management essentials for the modern contact center, get a Playvox demo. . Letting people connect with you their way will drive more sales.

Contact Center 84

Contact Center contact center solutions Quality management Contact center software 84

Playvox

FEBRUARY 13, 2023

With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience. Invest in a contact center software solution that offers a fully integrated approach to quality to help save you time and be more efficient.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Talkdesk

AUGUST 14, 2017

At any time throughout the day, a supervisor can check their Talkdesk Live dashboard to see an overview of the contact center, including their current service level and what percentage of their agents are in certain statuses. The post Talkdesk by Role: Contact Center Supervisors appeared first on Talkdesk.

Contact Center 40

Contact Center Contact center software Coaching Service level 40

Hodusoft

AUGUST 2, 2023

Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. The technology costs can include contact center software , customer relationship management (CRM) systems, business phone systems , call routing software, and more.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

Aspect

AUGUST 27, 2020

Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough.

Cloud contact 83

Cloud contact Contact center software contact center solutions Enterprise 83