Sykes

MARCH 5, 2019

While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. The Company provides differentiated full lifecycle customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

DMG Consulting

MARCH 9, 2020

To avoid confusion and service disruptions, healthcare organizations need to be prepared to handle a pandemic. And, once things settle down, other businesses are going to need to get back into operation as quickly as possible, as people will need food, money, electricity, gas, transportation, and a whole lot more. Test the plan.

Contact Center 59

Contact Center Healthcare Transportation Self service 59

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. Michele’s an accomplished speaker, author, executive team member, and consultant. My career began in HR actually. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer. About Symphony Ventures.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16