CCNG

DECEMBER 6, 2020

Veteran consultants with experience to guide clients through complex projects and transition to cloud.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

Beyond Philosophy

MAY 15, 2017

Omni-channel Support – Despite what the statistics say, customers still want to touch and feel the product that they are buying. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.

Omni-channel support 334

Omni-channel support Marketing Sales Technology 334

DMG Consulting

FEBRUARY 5, 2020

Digital Transformation and Omni-Channel Support. of respondents are engaged in or plan to invest in a digital transformation initiative that includes the use of digital and social media channels. This is interesting given the mega trend to improve the customer experience. Final Thoughts. Learn more at www.dmgconsult.com.

Omni-channel support 87

Omni-channel support Contact Center Interactive Voice Response Self service 87

Fonolo

NOVEMBER 22, 2018

No one channel is dominant enough to make the other channels irrelevant. This has profound implications for the world of customer service as companies are increasingly focused on providing omni-channel support. Learn about the battle for the future of customer service. Tobias Goebel. Twitter: @tpgoebel.

Omni-channel support 57

Omni-channel support Customer Service APIs Engineering 57

DMG Consulting

MAY 3, 2019

Customers require omni-channel support and personalized service. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

Omni-channel support 67

Omni-channel support Contact Center Self service Analytics 67

DMG Consulting

NOVEMBER 6, 2019

(Many companies purchased a different servicing solution for each of their channels, as they became available.). Providing omni-channel support is not an option, as it is what customers (and consumers in general) want and expect. Simplifying Servicing Environments. Learn more at www.dmgconsult.com.

Omni-channel support 48

Omni-channel support Contact Center Enterprise CRM 48

CSM Magazine

JUNE 12, 2020

These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52