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2021 Reality Check – New Technologies Available in the Contact Center

CCNG

Veteran consultants with experience to guide clients through complex projects and transition to cloud. Finally, we asked about what people are planning to add in the near future.

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Customer Service in the Digital Age

CSM Magazine

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels.