Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

SEPTEMBER 12, 2023

To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured?

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

airespring

DECEMBER 9, 2015

But nearly all contact center agents follow a script when engaging customers. Scripts ensure that agents are providing accurate information to customers. Given the high turnover rate for employees at most contact centers, scripts save time and money on training. The answer lies in real-time, branch logic dynamic scripting.

Scripts 48

Scripts Contact Center industry standards Benchmark 48

NobelBiz

NOVEMBER 26, 2021

Your agents’ average time in comparison to industry standards. Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center. The number of dropped calls, due to a shortage of agents available.

Best practices 52

Best practices Management Contact Center Cloud contact 52