call center software, Consulting, industry standards and Scripts

Balancing Customer Satisfaction and Cost-Savings with Branch Logic Dynamic Scripting

airespring

DECEMBER 9, 2015

Contact center agents are not professional actors. But nearly all contact center agents follow a script when engaging customers. Scripts ensure that agents are providing accurate information to customers. Given the high turnover rate for employees at most contact centers, scripts save time and money on training.

Scripts

Scripts Contact Center industry standards Benchmark

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

Balancing Customer Satisfaction and Cost-Savings with Branch Logic Dynamic Scripting

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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