ChurnZero

JANUARY 4, 2019

We were curious, so we asked industry thought leaders to take a moment to look forward and share their predictions. Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. A CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

We were curious, so we asked industry thought leaders to take a moment to look forward and share their predictions. Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. A CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ClearAction

MAY 29, 2016

While great customer service is expected by customers, their primary expectation of value is to have no need to contact the Service organization. Success programs, digital marketing, and loyalty programs are appreciated, but viewed either as table-stakes in certain industries or as convenient perks.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. “… the technology revolution (e.g., brought to Ant Financial?

industry standards 40

industry standards Enterprise Technology Self service 40