ClearAction

MAY 29, 2016

Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. Martin: Sure. Social has come and gone.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Integrity Solutions

MAY 24, 2023

Here’s a quick coaching exercise your managers can conduct the next time they meet with a sales rep: Ask about a professional or personal goal the rep wants to achieve. Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants.

Sales 52

Sales Coaching Accountability Personalization 52