Consulting Employee engagement Morale Study 
Playvox
SEPTEMBER 14, 2021
Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. Legendary management consultant Peter Drucker is credited with saying, “Culture eats strategy for breakfast.” The same can be said of technology.
Beyond Philosophy
FEBRUARY 27, 2017
Start by engaging the employees. In our customer experience consultancy, we’ve found that there’s often little connection between the concept of employee loyalty and customer loyalty, and that’s a big mistake. Researchers have found that an engaged employee is essential to success in the global economy.
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aircall
AUGUST 4, 2021
A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Companies planning to embrace the hybrid workforce will have to consider more than just office space and the employee experience.
Taylor Reach Group
DECEMBER 11, 2019
Studies have indicated that in order for an employee to reach optimum performance, three major factors must be considered and addressed: Skills. An environment and opportunity to continuously improve individual performance will keep the employees engaged and loyal to the organization. Motivation and Incentives.
Taylor Reach Group
NOVEMBER 26, 2019
The revolving door of employee turnover is a source of frustration for any organization. For contact centers, an industry known for its high attrition rate, high employee turnover can impact not just team morale and productivity, but customer acquisition and retention as well.
Fonolo
NOVEMBER 21, 2017
Studies show that organizations that offer workplace flexibility have less absenteeism and turnover, and higher levels of productivity. Consultant, Beyond Morale. Jim Rembach is a customer service and employee engagement expert. Provide Flexibility. Twitter: @ CustomerIsFirst . Jim Rembach. Shep Hyken.
Call Experts
DECEMBER 28, 2018
Compensation is not the only way to keep employees happy with their job. . Secure more return for your brand by improving employee engagement, and use the culture of your organization to drive customer satisfaction. Be strategic about how to make your employees feel a sense of purpose. Modify Your Interview Process.
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