SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Time management.

Management 90

Management Upselling Coaching Best practices 90

Amity

MARCH 16, 2016

Yet, when you’re inbox is full of customer issues, customer questions, product updates, and onboarding requests … it’s hard to be. In a recent survey of over 700 CSMs, Glide Consulting LLC found that the most commonly reported frustration of a CSM was time management.

Management 73

Management SaaS Time management Customer retention 73

ChurnZero

NOVEMBER 9, 2018

There’s customer service, customer success, customer experience, customer happiness, customer loyalty, customer retention… and a lot of customer confusion. It’s when a customer is 100% happy with your company, including its products and services. Upcoming Webinar.

Customer Service 45

Customer Service SaaS Customer retention Morale 45