Amity

MAY 24, 2017

SaaS Tattler Issue 104: The Best Time Management Techniques for Customer Success Professionals. As a Customer Success Manager, you've got a lot on your plate. This week, we’re looking at the top time-management techniques for Customer Success Managers. ” So, what’s a CSM to do?

Time management 54

Time management Management SaaS Best practices 54

SmartKarrot

MAY 18, 2020

It seems more like a million-dollar question when someone comes up to me and asks what are the best qualities that a Customer Success Consultant possesses. Now, let’s talk about 5 such customer success consultant qualities that are of high pertinence to the role: 1. Not to Miss – Time Management . Final Take .

Consulting 10

Consulting Consulting Scripts B2B 10

Amity

MARCH 16, 2016

In a recent survey of over 700 CSMs, Glide Consulting LLC found that the most commonly reported frustration of a CSM was time management. We’ve decided to dedicate this issue of the SaaS Tattler to helping CSMs get back to proactively managing their time. Process Your Inbox 2 Times a Day.

Management 73

Management SaaS Time management Customer retention 73

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. What Makes a Good Customer Success Manager?

Management 90

Management Upselling Coaching Best practices 90

Andrew Mcfarland

SEPTEMBER 23, 2022

However, you must understand SaaS to excel at this position. They should also be able to consult with prospects to make sure they’re a good fit for their company’s product or service. The sales development rep has many leads to follow up on, so they must have good time management and organizational skills.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

ChurnZero

NOVEMBER 9, 2018

Industry terminology can be useful, but it can also prove wildly disruptive when it comes to actually agreeing on strategies for getting things done — it isn’t enough for the development team at a SaaS company to know what the goal is if the person who approves the budget is completely baffled. Upcoming Webinar.

Customer Service 45

Customer Service SaaS Customer retention Morale 45

SmartKarrot

NOVEMBER 2, 2020

The global strategic marketing consulting firm has employees dispersed across the globe. As a SaaS company, customer retention is important for us to keep the flywheel active since existing customers are what keep every other process in our business self-sufficient.”. Chioma Iwunze, Marketer and Writer, Time Doctor.

Customer retention 21

Customer retention Consulting Consulting Marketing 21