ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Experiential marketing — events and campaigns that build customer advocacy. Lynn Hunsaker.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ChurnZero

JANUARY 8, 2021

Through his leadership, his teams have consistently attained above 90% customer satisfaction ratings (CSAT); an extraordinary feat,” said Ross Wainwright, CEO of Alida. Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti. Customer Success Around the Web.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Pointillist

JUNE 7, 2021

As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.

Surveys 71

Surveys Management Journey mapping Customer centricity 71

CSM Practice

JANUARY 17, 2017

Traditionally speaking, on-premise clients are not accustomed to having a formal Customer Success program. Then, the customers are assigned professional services consultants to implement the solution and train them in using it. This table compares and contrasts SaaS vs. on-premise Customer Success programs.

SaaS 40

SaaS Accountability Metrics Enterprise 40