CCNG

MAY 27, 2021

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. A consultant can be a sounding board for ideas.

Consulting 195

Consulting Consulting Contact Center Gamification 195

HGS

MAY 27, 2015

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Transactional to Consultative. Posted by Matthew Vallance.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Revation Systems

JANUARY 12, 2018

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. Everything.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Altivon

SEPTEMBER 28, 2017

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. He then introduced our keynote for the Webinar, Subject Matter Expert Steve Leaden, President of Leaden Associates, an independent Communications and IT consulting firm. The Evidence is There.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Brad Cleveland Blog

JANUARY 24, 2023

Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions. Bill Price is a longtime friend and industry colleague in the customer service space.

Consulting 29

Consulting Consulting Customer Service Multi-channel support 29

Brad Cleveland Blog

JANUARY 24, 2023

Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions. Bill Price is a longtime friend and industry colleague in the customer service space.

Consulting 26

Consulting Consulting Customer Service Multi-channel support 26