Taylor Reach Group

SEPTEMBER 3, 2021

After several months of remote working – a workstyle many contact center leaders would have deemed impossible to implement a year and a half ago – employers are finding it difficult to lure staff back into the office. Reduced wages encourages employee turnover, regardless of work style. by JD Fairweather.

Contact Center 139

Contact Center Morale Consulting Consulting 139

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Taylor Reach Group

OCTOBER 31, 2021

First, why is it that corporate America, now that it has embraced the concept of remote contact center agents and hybrid work environments [1] , is so slow in adjusting its management processes to support these new deployment models? The much-ballyhooed Hybrid work environment presents challenges for contact center operators.

Contact Center 65

Contact Center Coaching Consulting Consulting 65

Taylor Reach Group

JANUARY 6, 2023

As I look at the new and shiny year ahead, I wonder what delights and innovations and opportunities may lie ahead for Contact Center operations. . We have seen Contact Centers struggle to find and retain workers. We have seen more than 20 months of long wait times due to “higher than normal contact volumes”. .

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Dialer 360

JANUARY 8, 2019

The fantastic ideas about employee engagement are here. Why Is Employee Engagement Important Topic Today? Employee engagement is getting a lot of consideration right now. List of Most Famous Ideas of Employee Engagement. Manage Formal reps Engagement Surveys. Formalize an Exit Interview.

Employee engagement 23

Employee engagement Call Center virtual call center Surveys 23

Taylor Reach Group

AUGUST 20, 2020

To find out more about how Taylor Reach can help your company with continuity and crisis response, CLICK HERE to schedule a free consultation. Follow Taylor Reach on Twitter at @Taylor_Reach. The post The Importance of Human Connection in a Remote Workplace first appeared on The Taylor Reach Group Inc.

Consulting 120

Consulting Consulting Technology Service level 120

Fenero

SEPTEMBER 15, 2018

Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention. Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover.

Call Center 13

Call Center Morale virtual call center Metrics 13