TeamSupport

JULY 20, 2018

If you’re a B2B (business-to-business) company and you don’t have Service Level Agreements (SLAs) in place with your customers, you're missing out on an important opportunity to improve customer retention and satisfaction. uptime, responsiveness, etc.). This can mean guaranteeing servers will have 99.9%

Service level 49

Service level B2B Construction Morale 49

TeamSupport

JULY 20, 2018

If you’re a B2B (business-to-business) company and you don’t have Service Level Agreements (SLAs) in place with your customers, you're missing out on an important opportunity to improve customer retention and satisfaction. uptime, responsiveness, etc.). This can mean guaranteeing servers will have 99.9%

Service level 40

Service level B2B Construction Morale 40

SharpenCX

APRIL 16, 2021

The key to delivering better customer service sits right in front of us. When your agents are down in the dumps, your customers get bad service. Investing in your agents is the only path to better customer service. Your data shows you the landscape of your customer experience. After all, I’m human.

Customer Service 67

Customer Service Construction Coaching Metrics 67

Global Response

MARCH 26, 2024

It streamlines processes, saves money, and improves the overall quality of customer service. While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Implement a constructive feedback process that allows both parties to express concerns and suggestions.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Callminer

OCTOBER 3, 2019

They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. Twitter: @deniseleeyohn , @toister. . What is the answer?

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

Connecting the Dots

SEPTEMBER 7, 2020

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. It is critical to learn from employees, “What are your frustrations in giving good service?” The example below shows how to quantify such impacts.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. It is critical to learn from employees, “What are your frustrations in giving good service?” The example below shows how to quantify such impacts.

Surveys 48

Surveys Education Calibration Contact Center 48