Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Most of customer journey maps focus solely on customers. Therefore, you can never fully determine it.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Totango

NOVEMBER 3, 2021

NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey. For example, you might schedule a survey to go out 30 days after a customer has completed onboarding to gauge their satisfaction or evaluate whether they’re ready for an upsell offer.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

Totango

NOVEMBER 3, 2021

NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey. For example, you might schedule a survey to go out 30 days after a customer has completed onboarding to gauge their satisfaction or evaluate whether they’re ready for an upsell offer.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Totango

NOVEMBER 3, 2021

NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey. For example, you might schedule a survey to go out 30 days after a customer has completed onboarding to gauge their satisfaction or evaluate whether they’re ready for an upsell offer.

Best practices 94

Best practices Surveys Upselling Journey mapping 94

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64