ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. Here are my top five picks from last week.

Customer Service 158

Customer Service Construction Contact Center Scripts 158

Call Experts

MAY 6, 2021

Understanding and predicting future client needs allows our team to create a script and protocol. Because our call center representatives have years of experience managing countless calls related to real estate and property management, we experience assisting these potential customers. Customer care. The results?

Real estate 52

Real estate Contact Center Management Scripts 52

Tethr

JULY 21, 2020

Customer care teams have been using QA scorecards to measure agent performance for decades. This company found that adding AIS to its QA scorecard gives them the customer-centric focus they were searching for. Modernizing QA. Overhaul call center QA for good.

Coaching 71

Coaching Construction Upselling Scripts 71

Fonolo

JUNE 30, 2020

Should they be more inclined to customer care? Listing general qualities and aptitudes like “team-player” and “strong communication skills” will make your posting blend in with the rest of the customer service jobs out there. If they’re uncomfortable going off script, they probably won’t last long.

Call Center 136

Call Center Contact Center Construction Scripts 136

JustCall

DECEMBER 1, 2022

Let us look at some of the benefits of work from home customer care department. Customer care executives are there to assist your consumers and resolve their queries. Encourage them to openly share their thoughts and constructively challenge each other, which will significantly help to motivate remote employees.

Call Center 52

Call Center Management Agent burnout Scripts 52

The Northridge Group

MAY 2, 2023

It also has numerous deep learning models, a configurable text generator refined on massive datasets, customization capabilities that enable fine-tuning to user-defined parameters, and easy integration with other Conversational AI platforms. GPT-4 boasts some crucial advancements over its predecessors.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Vonage

MARCH 26, 2018

Although there’s no one-size-fits-all solution, the following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care. Your company’s marketing department should be able to supply demographic data and customer information.

Personalization 58

Personalization Interactive Voice Response Customer Experience CRM 58