Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

AUGUST 27, 2023

In this comprehensive article, we will delve into the vital building blocks necessary to construct a solid foundation for your E-commerce venture and start your business the right way. This fosters trust and provides peace of mind, enhancing the overall customer experience. Let’s dig in!

CRM 75

CRM Technical Support Analytics Customer Support 75

Taylor Reach Group

MAY 11, 2018

Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. What about your CRM? How will we bring the customer perspective into the Center design and management?

Call Center 104

Call Center Interactive Voice Response Real estate Contact Center 104

Vcaretec

JULY 18, 2023

You will be able to gauge how much direction your outsourcing candidates prefer to get before getting started, how thoroughly they construct a documented plan of action, and how well they comprehend the processes in your company. Potential contact center providers can provide plans for you through the RFP process.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

PeopleMetrics

FEBRUARY 26, 2018

You need to be continually tapped into feedback along critical touchpoints throughout the customer journey. You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience.

SaaS 96

SaaS Feedback Surveys B2B 96

aircall

MARCH 6, 2018

For larger inquiries that require additional research, in-depth solutions, and individual attention, customer cases can be elevated to Tier-2 representatives. Product experts, technical support, and “accounts payable” fall into this category. This team includes fewer, more specialized individuals. Good Growth Takes Patience.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

For larger inquiries that require additional research, in-depth solutions, and individual attention, customer cases can be elevated to Tier-2 representatives. Product experts, technical support, and “accounts payable” fall into this category. This team includes fewer, more specialized individuals. Good Growth Takes Patience.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89