NobelBiz

APRIL 23, 2024

Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive. If you have questions about Product or feature demos, Special offers or want to get a Free contact center technology consultation contact us here !

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Insite Managed Solutions

JULY 30, 2021

Insite completed construction of its new, 13,000 square foot Cape Coral, FL headquarters on June 21, 2021. We moved in a few days later. This short video provides an interior tour of our new home.

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NobelBiz

AUGUST 3, 2021

This kind of KPI helps you assign a cost to process this type of request, by comparing it to the hourly wage of a consultant for example. Every contact is recorded in order to provide analysis and reporting tools. This is where solutions that make use of the cloud’s capabilities shine.

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NobelBiz

APRIL 3, 2023

Rigorous quality management systems in call centers help ensure customers have the best possible experience, which not only strengthens your brand’s reputation but also leads to long-term customer loyalty. Mike McGuire (Senior Contact Center Software Consultant @ NobelBiz) Key Takeaways: What Is Call Center Management?

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NobelBiz

JULY 4, 2023

By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market. Run a Pilot Test Before fully integrating the new technology into your call center operations, it’s wise to run a pilot test.

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NobelBiz

APRIL 11, 2022

Listen to Christa Heibel, Founder & CEO of CH Consulting, discuss the topic of Customer Experience vs Customer Service. Found out more from our First Contact Podcast Series. Right now, how you treat your customers is far more essential than what you have to offer. There’s a big difference between both concepts.

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NobelBiz

MARCH 14, 2022

“An all-in-one solution that allows us to manage 300 agents with precise follow-up of the time, extreme care on the details of the minutes and volumes realized.” Younes Ahmamad – ND Consulting Morocco. NobelBiz is used by many of the world’s leading contact centers. And the results speak for themselves!

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