Beyond Philosophy

OCTOBER 28, 2014

All the little parts along the way in your experience are what make a Customer experience Customer-Centric. Putting the Customer first in everything you do applies to every part of your organization, from the way you greet them to the way you bill them. In many cases, they will also use a Call Center script.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Russel Lolacher

MARCH 2, 2021

Our focus is to be both proactive and reactive in our customer service, providing timely customer responses while also using that qualitative data to inform our content marketing. A small, intimate conference focusing on productivity and mindset. This year, it’s being organized by the same people and held virtually.

Government 52

Government Customer Care Transportation Benchmark 52

Callminer

JULY 23, 2019

Providing accurate, real-time, and consistent feedback plays an important role in employee engagement , which in turn improves employee satisfaction and motivates agents to provide excellent customer service. Employee and agent feedback should be a two-way street. Does your organization listen to its employees?

Best practices 140

Best practices Feedback Call Center Coaching 140

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. It’s clear that, even in a world where technology and artificial intelligence are now commonplace in call centers, the need for those uniquely human skills isn’t going away.

Contact Center 62

Contact Center Coaching Scripts Management 62

ijgolding

OCTOBER 19, 2015

The most customer centric organisations in the world recognise and very much appreciate this fact. I always state the Ritz Carlton’s approach when bringing this to life – the relationship they want their business to have with customers is described by them as ‘Ladies & Gentlemen serving Ladies & Gentlemen’.

Customer Experience 78

Customer Experience Airlines Customer centricity Scripts 78

Russel Lolacher

JULY 4, 2022

And Ginny and Jeremy were so gracious to let me collaborate with them on some early pieces and just kind of paved the way to what it would look like for me to flip the script a little bit in terms of consuming all this knowledge versus starting to Give some of that knowledge out to to the community. That’s networking, Nate?

Personalization 52

Personalization Employee engagement Customer Experience Scripts 52