Connecting the Dots
APRIL 16, 2021
Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey. The following three videos explore how to harmonize quality, service and insights into an impactful customer service strategy that is proactive, preventive and appropriately engaging.
Toister Performance Solutions
MAY 17, 2018
What is a successful complaint resolution? What other factors besides training might influence complaint handling? These questions can move you from generic training to a targeted intervention that actually reduces complaints and keeps customers happy. What are employees doing now? Training is not always effective.
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Blueship Call Center
JULY 7, 2023
A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Knowledge bases, FAQ sites, and video lessons are a few examples of these alternatives. A: Outsourcing customer care services can provide several advantages.
Comm100
FEBRUARY 5, 2018
Complaints resolution center info. According to a survey of more than 75000 participants, going above and beyond had a lower impact on customer loyalty than actually solving problems. Instructional videos can be included in this self-serve option. Training programs. Employee contracts, or. Customer Facing Knowledge Bases.
SmartKarrot
JUNE 29, 2021
Manage Customer Advocate program that generates case studies, video testimonials and reference calls. Facilitate customer complaints resolution though to positive win/win outcomes. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc. Apply here: [link].
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