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Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series

Connecting the Dots

Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey. The following three videos explore how to harmonize quality, service and insights into an impactful customer service strategy that is proactive, preventive and appropriately engaging.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers. Amazon is using bots for quick queries and complaint resolution. They are useful when the customer service team is not available. Virtual Reality (VR) and Augmented Reality (AR) to make immersive, 3D experiences possible.

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Pick Interpreting Services that Are Quick, Reliable, and Supportive

Certified Languages International

When choosing over-the-phone interpreting (OPI) and/or video remote interpreting (VRI) services, keep an eye out for interpreting companies that are quick, reliable, and supportive. A complaint resolution process. They will happen, and it’s important to know what their resolution process is. Are all vendors all the same?

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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Knowledge bases, FAQ sites, and video lessons are a few examples of these alternatives. A: Almost all aspects of customer care can be outsourced, including inbound and outbound call handling, live chat support, email support, social media support, technical support, order processing, complaint resolution, and more.

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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. Training, Training, and More Training. Complex customer support typically requires heavy investment in training and knowledge management initiatives.

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Five Reasons Why You Should Evaluate Your Training Programs

Toister Performance Solutions

What is a successful complaint resolution? What other factors besides training might influence complaint handling? These questions can move you from generic training to a targeted intervention that actually reduces complaints and keeps customers happy. What are employees doing now?

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What Is a Knowledge Base and Why Is It Useful?

Comm100

Complaints resolution center info. Instructional videos can be included in this self-serve option. An example of an internal knowledge base is an HR information system for employees. Topics might include: Payroll. Work schedules and shifts. Office conduct. Recruitment. Training programs. Employee contracts, or.