Toister Performance Solutions

MAY 17, 2018

What is a successful complaint resolution? What other factors besides training might influence complaint handling? These questions can move you from generic training to a targeted intervention that actually reduces complaints and keeps customers happy. What are employees doing now? Training is not always effective.

Complaint resolution 55

Complaint resolution Surveys Contact Center Service level 55

Blueship Call Center

JULY 7, 2023

A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Self-Service Options Using self-service choices is another way that technology is changing customer service.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

SmartKarrot

JUNE 29, 2021

Monitor and report service levels, service ratings and CSAT Scores. Manage Customer Advocate program that generates case studies, video testimonials and reference calls. Facilitate customer complaints resolution though to positive win/win outcomes. Apply here: [link].

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10