Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series
Connecting the Dots
APRIL 16, 2021
CCMC’s benchmarking of more than 120 companies found that when Quality, Service and Insights are closely aligned, customer satisfaction metrics increased at twice their prior annual rate. [1]. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.
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