Complaint resolution Self service Surveys Video 
Blueship Call Center
JULY 7, 2023
These automated systems can respond to common questions, offer support around-the-clock, and assist clients with self-service alternatives. A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue.
Comm100
FEBRUARY 5, 2018
As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Complaints resolution center info. Instructional videos can be included in this self-serve option.
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