Beyond Philosophy

JULY 5, 2015

It’s notable that, at this more evolved and advanced stage of enterprise customer-centricity, complaints are thought of more in terms of a life cycle component, and recovery is more of a strategy than resolution: Customer Obsession. Customer Sensitivity. Customer Focus.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Global Speech Networks

MAY 24, 2021

Complaint Resolution. In a complaint scenario, customers appreciate that their specific issue is considered and then resolved, and they feel valued because a team leader or manager contacted them. Conversely a lack of acknowledgement for their efforts or time could be turning them away. Commitment to Improvement.

Feedback 52

Feedback Complaint resolution Surveys Employee engagement 52

SmartKarrot

APRIL 23, 2020

Why is this question important? – “What are the other names for customer success manager?”. There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. Product Manager / Operations Manager / Project Manager.

Management 10

Management Complaint resolution Customer retention Engineering 10