TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Better complaint resolution.

CRM 52

CRM Complaint resolution Call Center Upselling 52

JivoChat

JUNE 9, 2021

It’s a fact: today’s customers want real-time and on-demand information from businesses. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Chatbots improve customer service. Chatbots can help resolve complaints.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Talkdesk

FEBRUARY 13, 2018

In this scenario, you’ve got a much better chance of converting a prospect into a customer at the end of a free trial period when they understand how, exactly, a product works and solves their challenges. #2: 2: Product-focused customer service calls. 5: An upsell opportunity or retention call.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

JUNE 24, 2020

Customer success becomes even more crucial considering that the cost of acquiring a new customer is much higher than retaining an existing one. Moreover, it’s easier to upsell new products and add-ons to your existing customers. Developing and executing an effective customer success strategy is easier said than done.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support.

Management 10

Management Complaint resolution Customer retention Engineering 10