Calltools

OCTOBER 28, 2020

However, a dialer CRM provides call center managers with multiple benefits over a standard dialer. Managers should invest in a dialer that integrates into their customer relationship management (CRM) system. What are the Benefits of a Dialer CRM? Previous interactions with customers/leads before the call.

CRM 52

CRM Complaint resolution Call Center Upselling 52

TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

JivoChat

JUNE 9, 2021

It’s a fact: today’s customers want real-time and on-demand information from businesses. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Chatbots improve customer service. Chatbots can help resolve complaints.

Chatbots 52

Chatbots Marketing Upselling Surveys 52