TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. Semrush reports that 40% of marketing and sales departments prioritize machine learning and AI technology.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Call notes before/during the call.

CRM 52

CRM Complaint resolution Call Center Upselling 52

JivoChat

JUNE 9, 2021

This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. Chatbots improve customer service.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Talkdesk

FEBRUARY 13, 2018

They will feel better equipped when using the product and allow your sales agent to find out more about their pain points and can direct them to features that solve these problems. 2: Product-focused customer service calls. 2: Product-focused customer service calls. 5: An upsell opportunity or retention call.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

JUNE 24, 2020

Implementing a successful customer success strategy requires tremendous coordination and collaboration among various departments including product development, sales, marketing, and customer support. It’s also recommended that you create a dedicated customer success team with a skilled customer success manager.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support.

Management 10

Management Complaint resolution Customer retention Engineering 10