Connecting the Dots

APRIL 16, 2021

Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey. The post Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series appeared first on Customer Care Measurement & Consulting (CCMC).

Customer Experience 62

Customer Experience Complaint resolution Benchmark Metrics 62

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. John Goodman: I’d like to see more companies doing the front-end survey work that they need to determine how to improve their programs for a return on investment.

Customer Care 62

Customer Care Complaint resolution Government Education 62

SmartKarrot

JUNE 29, 2021

Deliver the “Klugo Operating Excellence Engagement Program” jointly with the Project Manager / BPM Consultants. Facilitate customer complaints resolution though to positive win/win outcomes. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10