CX Global Media

JULY 12, 2019

About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. Trainer and Coach in the Contact Center Business for over 25 years. Dick Finnegan Coach | Trainer | Speaker | Author |.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

TechSee

APRIL 10, 2019

It therefore comes as no surprise that Econsultancy ’s survey showed that companies feel enhancing CX is the single most exciting opportunity for 2019, ahead of both content marketing and mobile marketing. Power’s Highest in Customer Service among Full-Service Wireless Providers twice in a row. Well, T-Mobile was awarded J.D.

Customer Experience 154

Customer Experience Customer centricity Interactive Voice Response Wireless 154

Nicereply

JULY 9, 2020

Use this survey in your email signatures, or send it out after a customer service ticket is resolved. Use this survey to find places where your customers are frustrated when they try to do business with you. Use this survey to find places where your customers are frustrated when they try to do business with you.

Feedback 52

Feedback Surveys Wireless Metrics 52

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Tethr

DECEMBER 7, 2020

In the book, we showed that while companies think they do an admirable job resolving customer issues (companies we surveyed said they get to resolution roughly 76% of the time in customer interactions), their customers tended to disagree. Targeted coaching intervention. Results: Downstream Issues. Finally, we have downstream issues.

Coaching 72

Coaching Banking Customer effort Wireless 72

Tethr

MAY 22, 2019

In the book, we showed that while companies think they do an admirable job resolving customer issues (companies we surveyed said they get to resolution roughly 76% of the time in customer interactions), their customers tended to disagree. Specifically, customers told us that companies only managed to resolve their issues 40% of the time.

Wireless 67

Wireless Coaching Banking Accountability 67

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results. Home Security Company.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48