CX Global Media

MAY 24, 2018

The unfortunate industry standard has been that an immense burden is placed on individual supervisors to find their own way to success – quickly.” – Click to Tweet. The post 8 Vital Lessons from an Award-winning Supervisor appeared first on Call Center Coach.

industry standards 257

industry standards Contact Center Morale Call Center 257

Fonolo

JUNE 9, 2020

Gathering feedback from customers has become an industry standard for contact centers. This is great for team morale and lets them know what they’re doing well so they can continue the trend. TIP: When implementing new processes or standards, ensure that expectations are clear among your agents. Customer Satisfaction.

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

SharpenCX

FEBRUARY 18, 2020

Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. To coach your agents towards growth, you have to know what they’re shooting for.

Call Center 84

Call Center Coaching Management Contact Center 84

JustCall

OCTOBER 25, 2023

Organizations can improve customer support by having standardized processes and escalation procedures to ensure that agents do not stumble into roadblocks and can get their questions resolved quickly. Benchmarking your survey results with historical data or industry standards to understand where you stand.

Surveys 52

Surveys Best practices Feedback Metrics 52

Dialer 360

APRIL 10, 2018

Some of the amazing quotes at Gallup News include, “working as a call center agent can be a lonely position, and sitting in a cubicle for hours on end can be hard on morale”. Call center metrics industry standards do require training your agents to keep them updated with the knowledge! Tips for Proper Knowledge.

Telemarketing 21

Telemarketing Call Center Interactive Voice Response Metrics 21