SoliCall

AUGUST 2, 2023

2 – Performance Feedback and Coaching. Regularly evaluate their performance and provide individual coaching sessions to address areas of improvement. 3- Clear Performance Metrics. 3- Clear Performance Metrics. Regularly update training materials to keep agents informed about new processes and procedures.

Call Center 52

Call Center First call resolution Construction call center software 52

JustCall

APRIL 4, 2023

So, make sure to: Track website traffic Analyze customer behavior Monitor sales metrics By using data to inform your sales strategy, you can improve your performance and make data-driven decisions. Upselling and Cross-selling Both these techniques are extremely effective in increasing sales revenue.

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

MARCH 10, 2023

Deliver your pitch: “With the <product>, you can achieve <results/outcomes> and gain <value proposition>” Handle sales objections: “That’s a valid point, but let me tell you <solution>” Integrate a call to action: “Shall I sign you up for a trial period?” In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Talkdesk

OCTOBER 20, 2016

They can also do double duty for you by training your call center staff. Do you want to upsell more customers? To pull together the competition and make it easier for you and more centralized for your call center, consider implementing call center software if you haven’t already. Make this the purpose of the game.

Call Center 40

Call Center call center software Morale First call resolution 40

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Voxjar

MARCH 21, 2019

Too many metrics. Pick the most important metrics and try to keep it less than 15. Can you imagine being a front line rep and trying to hit 30 key points each call? Don’t restrict the natural flow of conversation by requiring that every metric be hit at a specific point in the call. Impossible metrics.

Metrics 40

Metrics Coaching Scripts Contact Center 40

8x8

DECEMBER 3, 2018

Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. Be sure to gather baseline metrics before you implement your new solutions, so you have proof points demonstrating the success of your investments.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54