SoliCall

AUGUST 2, 2023

2 – Performance Feedback and Coaching. Regularly evaluate their performance and provide individual coaching sessions to address areas of improvement. Set clear performance metrics and key performance indicators (KPIs) that align with your call center’s objectives. 3- Clear Performance Metrics.

Call Center 52

Call Center First call resolution Construction call center software 52

Fonolo

OCTOBER 4, 2022

Skills-based call routing sounds super technical! While there is a tech side to it, at its heart, skills-based call routing is all about peopl e. Picture this: Y ou’re the coach of a soccer team. First-call resolution (FCR) will increase. Still with me? Customer satisfaction (CSat) scores will improve.

First call resolution 87

First call resolution Contact Center Interactive Voice Response Wait times 87

JustCall

APRIL 4, 2023

Upselling and Cross-selling Both these techniques are extremely effective in increasing sales revenue. Upselling involves offering the customer a higher-priced or upgraded version of the product they are interested in. <H2> Inbound Call Center Training – FAQs Q.

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

MARCH 10, 2023

Deliver your pitch: “With the <product>, you can achieve <results/outcomes> and gain <value proposition>” Handle sales objections: “That’s a valid point, but let me tell you <solution>” Integrate a call to action: “Shall I sign you up for a trial period?” What is the importance of call flow in a call center?

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Talkdesk

OCTOBER 20, 2016

They can also do double duty for you by training your call center staff. Do you want to upsell more customers? Start building your call center collaboration by integrating your call center software with collaborative chat tools like Slack. Make this the purpose of the game. Make this the goal.

Call Center 40

Call Center call center software Morale First call resolution 40

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48