CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

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Contact Center Gamification Call Center Average Handle Time 176

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Be open to feedback: Often, it’s your salespeople who come up with the best ideas for how to be more efficient and productive. Don’t make the mistake of allowing this valuable feedback to fall on deaf ears.

Best practices 62

Best practices Sales Call Center Coaching 62

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Call Center Supervisor Mind Map.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52

aircall

DECEMBER 23, 2020

By switching all your tools to the cloud, you gain the advantage of being able to set up a virtual call center using remote or distributed teams. Call whispering. Whisper suggestions to the salesperson during a call without the customer being aware of it. A couple of good choices are HappyFox BI and OneUp Sales.

B2B 62

B2B Sales Technology voip 62