Coaching Customer Care Morale Workshop 
CX Global Media
JULY 8, 2019
Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. There was no seat for neither him nor the customer at the table. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. About Omar L.
JustCall
DECEMBER 1, 2022
Let us look at some of the benefits of work from home customer care department. Customer care executives are there to assist your consumers and resolve their queries. Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. Offer leadership training.
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TLC Associates
JUNE 20, 2019
Seasonal agents might not have received proper training to resolve issues or ongoing coaching to improve their skills. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Their morale has an impact on your retention rates and overall quality of customer resolutions.
Netomi
JANUARY 5, 2022
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Evan Shumeyko.
CX Global Media
JULY 11, 2019
We know that traditional approaches like multi-day workshops don’t build skills efficiently. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. EXPERT SESSION – Leaders, 7 Steps to Engage for High Morale and Performance!
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