SharpenCX

OCTOBER 10, 2019

And, they’re looking to find the most innovative financial institutes to help them build up their finances and reach their lifetime milestones, like buying a house or starting a family. They’re also the most anxious age group when it comes to paying their bills, which manifests into calls to a contact center and, of course, late payments.

Banking 52

Banking Contact center software Finance Accountability 52

SharpenCX

MAY 16, 2022

Outbound contact centers are often considered synonymous with spammers, but when run ethically and with the right purpose, they can play a critical role in deepening your relationships with your existing customers and connecting with new ones. Inbound Vs. Outbound Contact Centers. Aim to Connect Through Strong Scripts.

Contact Center 67

Contact Center Scripts Call Center call center software 67

JustCall

APRIL 20, 2022

This can easily be addressed through discounts, exclusive offers, financing options, or other cost-saving measures. However, there are two broader ways that can effectively address these pain points in the long run from a customer service perspective: One, investing in a good technology stack; two, training and coaching customer support reps.

Coaching 52

Coaching Interactive Voice Response Feedback Wait times 52

NobelBiz

APRIL 11, 2023

As customer service demands continue to grow, contact centers are constantly on the lookout for innovative solutions to enhance their operations. ChatGPT, the advanced AI language model developed by OpenAI, has emerged as a promising tool for contact centers to improve customer interactions and streamline processes.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

NobelBiz

JULY 25, 2023

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Balto

SEPTEMBER 7, 2022

So, it comes as no surprise that one of the primary challenges identified by financial services contact center employees is the easy access of available desktop tools. In fact, one in five contact center employees has listed desktop tools among their top operational challenges for four years in a row.

Contact Center 52

Contact Center Banking Contact center software Average Handle Time 52

JustCall

FEBRUARY 11, 2022

Skills and qualifications you need to have as a key account manager, include: Diploma/Degree in Sales, Finance, Business Administration or a related field. Proficiency in using CRM software and MS Office. Adopt Modern Sales Coaching Technique. Sales training and coaching form the very foundation of your sales machinery.

Sales 52

Sales B2C call center software B2B 52

SharpenCX

JANUARY 14, 2020

And, the finance team tells you “There’s no room in the budget for that” whenever you mention getting more resources for call center improvements. Download Now: Learn 29 best practices and coaching techniques for running your call center. You want to make regular contact with your customers throughout their journey.

Call Center 76

Call Center Customer Service Morale Finance 76