Voxjar

APRIL 9, 2020

The question is, how do we adjust the rest of our processes and tools to support a remote contact center workforce? This guide will show you how to make the transition to remote call coaching and quality assurance. How to overcome the biggest challenges of remote call coaching and QA. You’ll learn. Communication.

Coaching 52

Coaching Call Center Analytics contact center workforce 52

Balto

JUNE 20, 2023

New integrations rapidly deploy Balto’s AI-powered conversation excellence and agent enablement technology to Zoom Phone and Zoom Contact Center. Louis, MO — Balto , a leader in uniting contact center agents with AI for better conversations, today announced it has teamed up with Zoom Video Communications, Inc.

Contact Center 52

Contact Center contact center workforce Coaching Best practices 52

Playvox

OCTOBER 18, 2022

Finding the Right Technology to Support Remote Work in a Contact Center. Remote work is much easier for everyone when you have key technology in place to support daily contact center operations. Training is another challenge of remote work — especially if you’re onboarding a new agent.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Playvox

JANUARY 5, 2022

Video chats let you assess agents’ body language and provide more information on their state of mind than a quick email or chat can. More time on video can increase the risk of agents feeling mentally zapped at the end of the day. Want more tips on how to enhance the experience of your hybrid contact center workforce?

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Tethr

MARCH 3, 2020

Surface impactful coaching opportunities to help your reps reach their goals regardless of where they are working. In order to keep them engaged with the community, help them stay in the loop by including them in chat discussions, newsletters, team meetings, video conferencing, company events and off-sites. . Preparation all around.

Call Center 83

Call Center At home agents Management contact center workforce 83

CSM Magazine

JANUARY 25, 2023

A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is all it takes. Meanwhile, they help supervisors uncover potential knowledge and skills gaps to refine and strengthen agent coaching and training.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. The service economy has undergone many changes, all of which benefit from real-time capabilities.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48