Noble Systems

SEPTEMBER 8, 2020

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Balto

JUNE 20, 2023

New integrations rapidly deploy Balto’s AI-powered conversation excellence and agent enablement technology to Zoom Phone and Zoom Contact Center. Louis, MO — Balto , a leader in uniting contact center agents with AI for better conversations, today announced it has teamed up with Zoom Video Communications, Inc.

Contact Center 52

Contact Center contact center workforce Coaching Best practices 52

Balto

JULY 19, 2023

The integration allows users to benefit from Balto’s end-to-end solutions designed to empower the contact center workforce both during and after calls for outstanding customer satisfaction: Real-Time Guidance understands conversations and tells reps what to say live in their calls. About 8×8 Inc. 8×8, Inc.

Technology 52

Technology contact center workforce Coaching Contact Center 52

Playvox

JANUARY 5, 2022

Video chats let you assess agents’ body language and provide more information on their state of mind than a quick email or chat can. More time on video can increase the risk of agents feeling mentally zapped at the end of the day. Related Article: 7 Best Practices for Keeping Your Hybrid Contact Center Team Connected.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Playvox

OCTOBER 18, 2022

Finding the Right Technology to Support Remote Work in a Contact Center. Remote work is much easier for everyone when you have key technology in place to support daily contact center operations. Interested in reading more about best practices for implementing remote work successfully?

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Tethr

MARCH 3, 2020

Tethr’s technology works to combine what’s going on in real time with historical data for context to lead your agent to the best practices. Surface impactful coaching opportunities to help your reps reach their goals regardless of where they are working. The post Effectively managing home-based call center agents is possible.

Call Center 83

Call Center At home agents Management contact center workforce 83