SharpenCX

MAY 20, 2020

And, you’ve culled through tips on how to engage remote teams and keep productivity pulsing through your dispersed workforces. Download Now: Apply these 7 methods to your coaching, regardless of where you’re working. If you’re understaffed and buried in interactions, let your customers know wait times will be unruly.

Management 84

Management Coaching Contact Center Contact center software 84

BlueOcean

NOVEMBER 6, 2019

Additionally, you need managers, supervisors, coaches, and trainers to manage your frontline agents, not to mention the extra HR time and financial investment in supporting them. Employee engagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employee engagement.

outsourcing 62

outsourcing Contact Center Employee engagement Contact center software 62

SharpenCX

JUNE 16, 2020

Where workforce management is a bit more technical in how you strategize for optimization, workforce engagement management accounts for the human needs of your employees. And, it acknowledges the power of employee engagement on performance and retention. Focus area #1: Manage all your employees with a focus on connection.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

SharpenCX

JANUARY 21, 2020

Download Now: Get real about coaching with 7 practical tactics to coach and train your agents. How can you identify the successes of your contact center? Boost the Metric: To boost FCR, your processes, technology, agent training, and coaching programs all need to work for your customer’s experience.

Metrics 76

Metrics Contact Center Abandon rate Coaching 76

TLC Associates

OCTOBER 30, 2019

Here are the technologies that your organization needs to operate as well as the expected contact center price ranges: Contact Center Software – This price is upwards of $100 per person and is essential. Contact Center Training Costs. Ongoing training is a vital part of any successful contact center.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

SharpenCX

JANUARY 28, 2020

To support your agents on this mission, you have to know how to deploy a call center system that works for your agents (not against them). Good management, proper training and coaching, employee engagement strategies, the list goes on. How will your agents document each customer interaction? What’s next?

Call Center 69

Call Center call center software Abandon rate Contact Center 69

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently. But it goes beyond enabling automation.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – A cloud-based contact center makes the transition to a remote workforce, quick and easy.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.

voip 52

voip Interactive Voice Response APIs Contact Center 52