Outsource Consultants

FEBRUARY 22, 2021

And it’s only gotten harder for supervisors to effectively coach their agents with the shift to remote work. Luckily, solutions have emerged, like gamification, to give supervisors fun and motivating incentives that target key performance metrics, such as: Best CSAT agent score. Get your no-risk, no-cost consultation today.

Call Center 76

Call Center Gamification Coaching Morale 76

Outsource Consultants

AUGUST 3, 2020

Here are some key themes to consider to lower your average handle time (AHT): Coach — Reducing AHT can be as simple as executing a playbook. Through gamification and competition, your call center can help agents achieve clarity and accountability in their work, which helps bolster customer satisfaction. .

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Outsource Consultants

APRIL 12, 2021

If you’re looking to refine your already exceptional BPO training or trying to “catch” your competitors, here are the top three priorities for managing your training with your outsource call center vendor: BPO Vendor Priority #1 — Train with the Right Tools. What gets you over the hump? What customs or norms should be covered?

Management 125

Management outsourcing Average Handle Time Gamification 125

Outsource Consultants

SEPTEMBER 14, 2021

So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. A common feature of some of the most successful development teams in the world, daily team huddles give you the opportunity to set priorities, coach your agents, and monitor ongoing success.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Livepro

JUNE 19, 2019

Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Topic: ‘Leveling up your organisation with gamification’.

Government 75

Government Gamification outsourcing Consulting 75

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

contact center workforce 48

contact center workforce Business Process Outsourcing Gamification Contact Center 48

NobelBiz

JUNE 5, 2023

It is often outsourced to third-party providers offering lead generation call center services. In short, you can measure the performance of an outbound call center by two means: either judging by the call quality or coaching call agents. Either way, call monitoring helps the managers to measure the success rate of the campaign.

Call Center 52

Call Center Scripts CRM Contact Center 52