Beyond Philosophy

AUGUST 21, 2017

healthcare, it sometimes seems that there’s little we can count on. We see it every day in our customer experience consultancy. I recently re-read an article by life coach Melanie Allen that explains ambiguity in business well. From Brexit to rising seas to the future of trade pacts and U.S. Manage stress.

Consulting 351

Consulting Consulting Healthcare Coaching 351

Global Response

JANUARY 31, 2024

The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. Incorporate real-life scenarios and role-playing exercises into training. Domestic call can also quickly adapt to changes in laws and regulations.

Call Center 62

Call Center Telemarketing Government Healthcare 62

inmoment

MAY 14, 2020

With the spread of the COVID-19 virus, healthcare is right at the center of nearly every conversation. Many consumers are asking questions about their own healthcare coverage. It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. Who do I turn to with questions about the virus?

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

360Connext

AUGUST 14, 2017

One exercise I’ve done with clients is to create a CX Punch List. This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More.

Real estate 77

Real estate Construction Automotive Coaching 77