JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Regularly evaluate performance, provide constructive feedback, and celebrate achievements to keep agents motivated and on track.

Morale 78

Morale Gamification Contact Center Quality management 78

COPC

JANUARY 15, 2024

According to the 2023 survey, only 71% of respondents felt their training adequately prepared them for success, down three percentage points over two years. Note that the same surveyed staff who are satisfied with their training are 200% more satisfied with their jobs.

Best practices 78

Best practices Employee engagement Coaching Feedback 78

Balto

OCTOBER 20, 2022

Based on the data received from the QA program, you’ll be able to coach and train agents to work towards this business goal and others important to your organization. Be sure to highlight where they are performing well and providing constructive feedback on areas they can improve. 6) Use Gamification.

Best practices 52

Best practices Call Center Gamification Coaching 52

Blueship Call Center

OCTOBER 9, 2023

Ask them about their demands that are particular to your sector through a survey, an email, a phone call, or any other resource you have at your disposal. Empathy will assist you in concentrating on improving customer happiness, which will have an impact on your bottom line, as part of your performance coaching objectives.

outsourcing 75

outsourcing Call Center Customer Care Coaching 75

Playvox

APRIL 27, 2023

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52