Aspect

SEPTEMBER 28, 2017

Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now? Based upon the trend in responses to his yearly survey, Stockford is predicting that 58% of contact centers that are now completely on-premises will move to the cloud by 2020.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Enghouse Interactive

JANUARY 13, 2021

Trends versus Reality – Successful Companies Show How to Lead the Way. Video enablement: either use internally to manage remote agents, or externally for communications with customers. say video is vital for managing remote employees. Successful companies more likely to use cloud services and are more successful when they do.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. Getting it right, in this always-on, digital world, means staying ahead of consumer trends and delivering on evolving expectations.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

8x8

OCTOBER 25, 2017

All you need is a quick answer by an informed, competent customer service agent and instead, you get lengthy, unhelpful self-service menus, long wait times and apathetic agents without answers. If you took the time to dig into legacy contact center technology (yeah right, who does this?),

Contact Center 48

Contact Center Self service Cloud contact Wait times 48

Vonage

JANUARY 30, 2019

AI & Contact Centres. While all the featured trends are important, a few have the power to pivot our whole industry. Too many digital agendas still focus on deflection rather than meeting five generations of customer expectation around live assistance, self-service and being proactive. AI is one of them.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Enghouse Interactive

DECEMBER 5, 2018

Businesses will continue making strides down the road to automation and AI, of course, and there are a broad range of benefits to be had from doing so as they look to streamline the customer journey and make straight through and self-service approaches faster and more efficient. of all contact centre inbound interactions.

Analytics 65

Analytics Coaching Cloud contact Engineering 65