VocalCom

JANUARY 22, 2018

According to the E-Tailing Group, increasing personalization on more channels can increase overall consumer spending by up to 500%. Here are five ways personalization impacts customers’ purchasing habits and drives sales success. They spend more. Offering personalized content motivates customers to spend more than they had anticipated.

Personalization 90

Personalization Sales Contact center software Upselling 90

VocalCom

FEBRUARY 19, 2018

The Aberdeen Group notes that companies that use video marketing grow revenue 49% faster year over year than those which do not. Other customers who are further along on the sales journey might benefit from tutorials. Create a call for action. Think of video as a way to begin a conversation.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

JUNE 4, 2018

According to Aberdeen Group, companies that employ a VOC strategy generate a ten times greater year-over-year increase in annual revenue. In addition, focus groups are excellent for testing new products and services. And just how effective are they? Here are five ways to use Voice of the Customer data to drive brand success.

Contact center software 48

Contact center software Feedback Surveys Contact Center 48

VocalCom

APRIL 30, 2018

According to Aberdeen Group, companies that have a regular customer journey management program enjoy numerous benefits. And your customers will reward you for your efforts: Aberdeen Group further states that companies that use such maps experience 3.5 Reducing costs and driving sales.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Contact Center 48

VocalCom

SEPTEMBER 11, 2017

While in-store shopping is still an important part of the customer experience across age groups, millennials seek a digital experience. Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. They prefer digital shopping to brick and mortar stores.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 11, 2017

While in-store shopping is still an important part of the customer experience across age groups, millennials seek a digital experience. Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. They prefer digital shopping to brick and mortar stores.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

JULY 31, 2017

According to research by the Aberdeen Group, such brands experience more than ten times improvement in the cost of customer service. Such maps are therefore ideal for understanding the gaps that need to be addressed along the customer journey. Reduced costs. Brands that use customer journey maps also reduce costs.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

VocalCom

MAY 8, 2017

According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Emotions play a significant role in customer experience, as many statistics clearly show.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

VocalCom

JANUARY 15, 2018

According to Marketing Insider Group, 78% of U.S. More than ever, customers respond positively to brands when they are treated like individuals. This fact makes personalization a must for every company, for both customer service and sales practices.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Babelforce

MARCH 23, 2022

In this post: Cloud call center solutions need configurable routing, straightforward integration with other tools and workflow automation. As well as real-time data or agents, multichannel self-service, automated outbound dialing, and the ability to route to anywhere! 7 essential features of cloud call center solutions. #1

call center solutions 52

call center solutions Call Center call center software Multichannel 52

VocalCom

APRIL 6, 2020

This is the case in the insurance industry, in which contact centers are important facilities established for handling customer service and optimizing the customer experience. In this context, companies must organize themselves quickly in order to maintain their operations.

Contact Center 62

Contact Center Cloud contact contact center solutions Customer Experience 62

JustCall

APRIL 5, 2023

Intelligent IVR is also available for Contact Centers as an add-on service. How JustCall and 8×8 Fare on Pain Points Every business phone system or solution attempts not just to provide a business with communication tools but also to solve several pain points that contact centers generally face.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52