Serenova
MARCH 7, 2019
If you’re still wondering about cloud versus an on-premises system, then you need to join the Cloud Contact Center Faceoff. The session is hosted by Sheila McGee-Smith, and I’ll join many of my peers to talk about what you’ll need to consider as you embark on looking at new solutions for your contact center.
Vonage
FEBRUARY 13, 2017
Although surveys are currently the number one method businesses use for measuring feedback, speech analytics provides much more insight around the customer experience. If surveys are the main method for measuring customer feedback, focus groups are the favoured technique for finding out what they want.
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8x8
DECEMBER 4, 2017
All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly. This might include programs that: Seek agent feedback. invite agents to contribute to process improvement. draw agents into defining and committing to their own success criteria.
8x8
DECEMBER 4, 2017
All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly. This might include programs that: Seek agent feedback. invite agents to contribute to process improvement. draw agents into defining and committing to their own success criteria.
8x8
DECEMBER 4, 2017
All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly. This might include programs that: Seek agent feedback. invite agents to contribute to process improvement. draw agents into defining and committing to their own success criteria.
Fonolo
JANUARY 14, 2020
Top Pick: Customer self-service and the role of cloud contact centers. Nice Reply is a nifty little feedback gathering software with a fun, interesting, and beautifully-designed blog. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center. Making your contact center omnichannel ready.
Cisco - Contact Center
DECEMBER 17, 2020
And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
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